SDR / Customer Success Manager –

Titulo da Vaga: SDR / Customer Success Manager

Localização: Curitiba – PR

Descrição da Vaga: Detalhes da VagaEscolaridade Não InformadoSegmento Não InformadoSalário Não InformadoÁrea de AtuaçãoDiversos / OutrosO que você irá fazer

• Their mission is to simplify complex processes, making it easier for individuals and families to navigate healthcare coverage and access critical services.
• They are seeking a skilled and passionate Customer Success Manager/SDR to help ensure seamless customer experiences, foster long-term relationships, and contribute to the continued success of their clients using their platform.
• As a part of this role, you will act as a bridge between the customer and the company, ensuring that all clients are fully onboarded, supported, and achieving success with the platform.
• Your expertise in customer success and sales will be key in driving customer satisfaction, retention, and fostering new opportunities.
• Responsibilities Client Onboarding & Support: Guide clients through the onboarding process, ensuring they understand the software and feel confident in its use.
• Provide ongoing support, addressing concerns or challenges as they arise.
• Proactive Engagement: Conduct regular check-ins with clients to ensure their success, resolve any issues, and proactively address opportunities for improvement or optimization.
• Cold Calling & Lead Generation: Make inbound and outbound calls to potential clients, introducing them to the benefits of the software and generating new business opportunities.
• Relationship Building: Develop and nurture long-term relationships with clients to foster loyalty and satisfaction.
• Ensure clients feel valued and supported throughout their journey.
• Collaboration & Problem Solving: Work closely with internal teams to refine workflows and systems to optimize the client experience.
• Provide feedback on client needs, challenges, and areas for improvement.
• Reporting & Performance Tracking: Develop and maintain customer reports, tracking key performance metrics, usage data, and engagement levels to provide insights and ensure client satisfaction.
• Process Optimization: Contribute to the development of automation and other system improvements to enhance customer success processes, helping to scale support and deliver excellent service efficiently.
• Customer Retention & Revenue Growth: Support initiatives that increase customer retention, satisfaction, and revenue, ultimately contributing to the clients business objectives.
• Requirements & Qualifications 3+ years of experience in a client-facing role, with at least 1 year in customer success, account management, or sales .
• Proficiency in CRM software (preferably Zoho ) and task management tools such as Trello or Asana to manage client interactions and internal collaboration effectively.
• Strong communication skills , with experience speaking with professionals in various sectors, including healthcare, technology, or legal industries.
• Proven ability to handle cold calls and generate new business opportunities through outbound sales efforts.
• Exceptional organizational skills with the ability to manage time effectively and prioritize tasks in a fast-paced environment.
• Strong problem-solving skills and the ability to adapt to evolving customer needs, offering tailored solutions to drive success.
• Growth mindset , with a willingness to receive feedback and continuously improve performance and skills.
• Basic knowledge of AI tools , as well as the ability to generate and analyze reports to help drive decisions and improve customer success strategies.
• Preferred Skills Experience in B2B customer success or SaaS environments.
• Familiarity with healthcare technology , specifically in Medicaid applications or similar software solutions .
• Basic understanding of SQL to assist with report generation and data analysis.
• Familiarity with automation tools that help streamline customer success processes and improve team efficiency.
• In Return, We Offer Impactful Role: You will play a key role in driving customer satisfaction, building relationships, and helping our client expand their business by ensuring clients achieve success with their platform.
• Collaborative Culture: You will work with a dynamic, motivated, and collaborative team that values leadership, action, and continual improvement.
• Dynamic Work Environment: Work in a fast-paced, innovative environment where your contributions will directly influence the success of the customer experience and the companys goals.

Informações AdicionaisQuantidade de Vagas 1Jornada Não Informado

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