Application support it associate –

Titulo da Vaga: Application support it associate

Localização: Curitiba – PR

Descrição da Vaga: Detalhes da VagaEscolaridade Não InformadoSegmento Não InformadoSalário Não InformadoÁrea de AtuaçãoDiversos / OutrosO que você irá fazer

• The Group also provides complete solutions for financing and service.
• The Volvo Group, with its headquarters in Gothenburg, employs about 100,000 people, has production facilities in 18 countries and sells its products in more than 190 markets.
• The Dealer Support Center (DSC) is the responsible area for all IT service requests related to the Volvo Group Dealerships.
• Offering support for all the Group s brands (Volvo Trucks, Renault Trucks, Mack Trucks, etc.
• ), the DSC is located in Bangalore, Beijing, Curitiba, Ghent, Gothenburg, Greensboro, and Wroclaw, and is globally recognized for its expertise in the aftermarket business areas.
• This specific position is for the Dealer Support Center Latin America (DSC LA), located in the city of Curitiba.
• DSC LA is responsible for all Latin American markets, including Argentina, Colombia, Peru and Chile.
• , We are looking for / Required Skills:An individual with bachelors degree in information technology.
• Other business graduations may beconsidered in case there are proven experience in aftermarket/end customer areas.
• Someone with knowledge of the automotive aftermarket segment, especially regarding billing, warranty,inventory management, and maintenance planning.
• Fluent in English and Spanish.
• When we specify fluent, we mean C2 level or native.
• C1 level may be acceptable in some cases, butbelow this level, the candidate will unfortunately have to be rejected.
• The candidate needs to have proven analytical skills, a willingness to help customers, and problem-solvingskills.
• Demonstrate a proactive profile.
• Someone used to work with the markets of Peru, Argentina, Chile, and Colombia, understanding thecultural aspects and contexts of these markets.
• A professional motivated to solve problems and who enjoys challenges, sometimes in a somewhatpressured environment, but who understands that their work has a great purpose for the development ofVolvo Group s business.
• Your day-to-day responsibilities will be:Attend to various aftermarket IT system support requests by phone and Customer Portal from Volvo Groupdealership employees.
• Analyze cases through troubleshooting to provide solutions that maximize the operational sales and post-sales process.
• Transfer and escalate cases to second-level teams, following ITIL premises.
• Conduct end-to-end follow-ups with the user and second-level teams through frequent follow-ups.
• Create and implement internal and external process improvements through Kaizens and Agilemethodologies.
• Contribute to strategic business objectives through actions that improve our Services.
• Manage all Second Shift cases.
• As we serve all Latin American countries, there will be work shifts on the Brazilian holiday calendar.

Informações AdicionaisQuantidade de Vagas 1Jornada Não Informado

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